Frequently Asked Questions
Where are BLOOM shoes made?
All BLOOM shoes are designed and crafted under one in our boutique factory in Los Angeles, California by the hands of a few skilled artisans. Learn more about our story and our factory on our ‘About’ page.
What does "Special Order" mean?
“Special Order” means that your pair of shoes will be created expressly for you when you place your order. Your shoes will be cut, carved, sculpted and stitched completely by hand and you can expect to receive your made-to-order purchase within 3-4 weeks.
How much is shipping?
We offer complimentary UPS ground shipping on all orders shipping within the US. Ground Shipping via UPS takes between 3-7 business days depending on your location. We also offer UPS 2-Day Shipping for varying costs depending on the size of your order and your location.
What is your return policy?
We accept returns and exchanges on new, unused products returned to us within 15 days of delivery. We offer complimentary return shipping on all U.S. orders. Please contact our team at email@example.com to start your returns process.